We may accept your return if within 30 days of purchase and only if you have proof of purchase and after you have requested a RETURN AUTHORIZATION number from us (email us at email@example.com). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you send any item to us without a RETURN AUTHORIZATION number we will not accept it and will not be able to send it back to you.
To be eligible for a return authorization, your item must be clean, unused and in the same condition that you received it. It must also be in the original packaging (bags and/or boxes and any other packaging that you received). Please, do not use shoe boxes as shipping boxes.
Important, when trying tap shoes, we recommend to TRY THEM AT HOME OVER CARPET to avoid scratching the metal taps. Shoes returned with scratched taps will not be accepted.
Sizing guidelines are only informational and are not a guarantee. Dancerland is not responsible if the items are too big or too small when the customer tries them on. Shipping charges are not refundable under any circumstances, except for a proven manufacturer defect that is not purposely caused by the customer. Sizing guidelines are not cause for claiming a refund for shipping charges.
Several types of items are exempt from being returned: tights, bodytights, bodyliners, undergarments, briefs, footpaws and dance paws (any items that are of intimate personal use), body glue, toe pads, toe separators, thread, ribbon and elastic for pointe shoes.
Additional non-returnable items are:
- Gift cards
- Any other items not listed here but noted as non-returnable non-exchangeable item in their product description page in this website.
To complete your return, you need to contact us in advance by email (see our CONTACT information) and request a Return Authorization (RA). We will not accept nor send back to you any merchandise received without an RA.
Please do not send your purchase back to the manufacturer either.
You will be responsible for paying for your own shipping costs for returns (unless you received a defective item). Shipping costs are non-refundable, only the price paid for the merchandise can be refunded.
We strongly recommend that you use a trackable shipping service and that you purchase shipping insurance for items over $50. We can't be responsible for returned items for which you don't have a re-delivery proof back to our facilities.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Items on Clearance
Only regular priced items may be refunded. Unfortunately clearance items cannot be refunded.
Orders that are fulfilled as special requests or large group are non returnable.
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, but for a different size, please, request a return authorization for the original item and place a new order for the exchange.
If an item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return when we receive your returned item.